customer service

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The Intelligent Use of Technology

By |2017-04-18T00:03:33-06:00July 21st, 2011|From the desk of Tom Seal|

It is always fascinating for me to discuss technology with our current and potential clients.  Helping clients to understand the potential savings they can achieve with the intelligent use of technology, as well as the associated improvements in quality and all the other benefits, can truly be rewarding and fun.  At the same time, it [...]

Reliability

By |2017-04-18T00:03:33-06:00April 14th, 2011|From the desk of Tom Seal|

Reliability means "on target" and "here when you need us." Although we all want to believe the economy has turned the corner and the recovery has started, there is still one thing for certain: Times are tough out here in the real world. And in tough times everyone is working hard for business. We understand [...]

More About Service

By |2017-04-18T00:03:33-06:00November 11th, 2010|From the desk of Tom Seal|

As we began preparations for this newsletter, I had several different thoughts on my mind. First, I had just received the latest in a series of positive feedback from clients expressing how grateful they were to our staff; citing their flexibility, creativity, and professionalism.  I value greatly the opportunity to work with a team of [...]

Translating the Non-existent Language

By |2017-04-18T00:03:33-06:00October 14th, 2010|Your Translation Team|

Revealing a rich history and commitment to customer service A new client recently inquired if we could translate handwritten materials.  We said "yes, depending on the handwriting" and asked him to scan some of the document and send them to us for evaluation. Upon examination we found a beautiful Cyrillic script which we initially believed [...]

Growing in Many Ways

By |2017-04-18T00:03:33-06:00August 5th, 2010|Your Translation Team|

2010 has so far been an eventful year and has seen several exciting additions to our team.  In April, Tom Seal joined Verbatim Solutions as our new President and CEO. (READ THE PRESS RELEASE) Tom brings many years of experience in the translation services industry and – as he expresses in his opening message – [...]

It’s All About Service

By |2017-04-18T00:03:34-06:00June 24th, 2010|From the desk of Tom Seal|

Twenty years ago, I was working for one of the original worldwide mega-providers of language services. I got into this industry via my technology background and I spent ten years building and leading what was then one of the premier companies utilizing technology to help provide language services. Back then, there were those who were [...]

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